Dealing with a Persistently Angry Customer as a Small Business
How to handle a constant, unhappy customer through firm boundaries, escalation steps, and decisions about parting ways
6 min read
BLOG
Blog - Page 17
Simple Customer Retention Strategies for Small Businesses
If you're a small business owner then you've probably wondered how to keep customers coming back.
5 min read
Outservice the Competition: Using Customer Support as Your Competitive Edge
If big companies in your industry undercut you on price, but their customer service is terrible. Can better support really help your small business compete? Absolutely, and this article will inspire you with that mindset. We'll discuss how personalized, attentive service can help small businesses stand out.
5 min read
Customer Service Metrics 101: What Should a Small Business Measure?
What customer service metrics should a small business track to improve performance?
6 min read
Can You Teach Great Customer Service? (Training a New Hire)
Train a new employee in soft skills like empathy, tone, and patience for better customer service
6 min read
Must-Have Customer Support Tools for Startups
Which customer support tools you may be missing. This article provides an overview of needed support tools including live chat, knowledge base, onboarding aids, feedback collection, and more.
8 min read
How Different Industries Handle Difficult Customers (Ideas)
Please mention your industry and explain how you handle your difficult customers. I mainly provide managed SEO and clients come back to me again and again
5 min read
Do Customers Actually Read the Knowledge Base?
are customers reading the knowledge base? what about a video knowledge base?
5 min read
Dealing with Rude Customers: Tips to Keep Your Cool and Your Business
If you're a small business owner then you've probably dealt with rude customers. This article shares tips on how to handle them professionally and protect your mental health.
5 min read