AI in Decision Support. How Machine Learning is Changing DSS
How AI and Machine Learning are enhancing modern Decision Support Systems, with real‑world examples, key challenges, and a simple roadmap for leaders.
2 min read
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Articles - Page 25
Social Media Marketing with ChatGPT
How small businesses use AI for generating social-media posts and content
3 min read
Pharmacy Medical Summaries
Pharmacy Medical Summaries
3 min read
Healthcare. Medical Transcription
Healthcare. Medical Transcription
3 min read
Key Customer Support Metrics for Small Teams (What to Track)
Which support KPIs make sense when your team is small? An exploration of first-response time, resolution time, CSAT, NPS, and more
4 min read
Should a Solopreneur Invest Time in a Knowledge Base?
I have a question for my fellow solopreneurs out there. Is it worth it to start building a knowledge base? (Using software like Asana or Notion?)
3 min read
Do You Have a Phone Number?, Explaining No-Phone Support to Customers
When customers keep asking for phone support, but many cost-conscious startups only provide email or chat. Learn how to reassure customers with fast online help, self-service resources, and the benefits of no phone line.
3 min read
Outsourcing Customer Service, Pros, Cons, and Tips for Small Businesses
If you need need to cut expenses then and outsourcing customer support looks perfect and could save 85% of what you pay staff. But what should one expect? This article examines the upsides and downsides of outsourcing your support for small business. We also discuss best practices for compliance, cost, and more.
4 min read
Phishing in Security: Why It's Called So and How It Works
Understand why phishing attacks are named as they are, how they operate, common examples, and ways to protect yourself.
4 min read