Supporting Customers Who Speak Different Languages (On a Startup Budget)
Some of my customers speak Spanish. Solutions for bridging language gaps on a small budget.
5 min read
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Articles - Page 28
Using AI Assistants to Automate Support (LLM Scenario)
We put about 5, 15% of our time on customer support... We are a small company, 10 people... looking into ways to make use of an LLM to manage it. How would you approach this?
6 min read
The Best Help Desk Software for 2025
Look at top help desk software in 2025 with reliable security features.
6 min read
Telegram Messenger and Its Safety
Exploring Telegram Messenger, default encryption settings, consumer focus, and how it compares to business-ready alternatives like Google Chat and Slack
5 min read
The Importance of Enabling 2FA for Every Supported Website
Find why two-factor authentication (2FA) is needed, how it works, and how it secures accounts beyond just a username and password.
11 min read
The Importance of Using a VPN on Public WiFi
Learn why using a VPN on public WiFi is essential for keeping your sensitive data secure.
9 min read
When to 'Fire' a Customer (Deciding Some Customers Aren’t Worth It)
Sometimes a business must decide certain customers aren’t worth it. This article discusses why and how to end unprofitable or abusive client relationships.
5 min read
Coping with the Emotional Toll of Abusive Customers
A heartfelt discussion for support people in small teams on handling stress. It will include community tips for not taking insults personally, methods to decompress after a bad interaction, and possibly using tools (or even AI) to avoid burnout when facing rude or aggressive customers frequently.
5 min read
How AI Tools Improve Email Newsletters and Marketing Emails
Learn how AI marketing and ChatGPT help with writing email newsletters and marketing emails.
6 min read