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A question that often comes up in one-person support teams: What do you do when you need a vacation or fall ill? This article outlines practical strategies for arranging coverage, notifying customers of reduced availability, and preparing a knowledge base to keep things running smoothly.
When a service outage or viral surge hits, a small support team can be overwhelmed. This article, inspired by discussions among startup support teams, lays out an 'emergency plan.' It advises setting up an outage status page or banner to proactively inform customers (so they don't all email at once), drafting template responses for the crisis, and if possible, enlisting the whole company to pitch in (all-hands, as mentioned in topic 9). It acknowledges you can't magically do 10x work with the same staff, but communication and prioritization will get you through the spike.
Many small companies can’t afford a dedicated support specialist, so the job falls to someone with many responsibilities. This article discusses how to juggle priorities in such a role and how managers can set realistic expectations for employees who handle support and other tasks.
Streamlining invoice processing and accounts payable through AI automation
Learn how generative AI supports small businesses in creating ad copy and slogans.
HR Policies and Manuals
How indie game devs use AI for rapid art asset creation
Learn how to set sensible small-business support policies to protect your team from unrealistic demands
Many small businesses consider adding live chat to their website for quick support. This article weighs the pros and cons and explores middle-ground solutions.