Additional Platforms AI Support Tools

Google Cloud conversational AI platform for building chatbots and voice apps. Dialogflow is Google Cloud's conversational AI for building chatbots and voice applications. Two versions: ES (standard) and CX (advanced flows).

IT support platform with remote access and ticketing. GoTo Resolve provides IT support with remote access, ticketing, automation. Part of GoTo (LogMeIn). IT team focus.

Video highlight sharing from meetings. Grain provides meeting recording with AI highlights, clips, sharing. Support use: sharing customer insights, training. Free tier, Business from $19/user/month.

Product management with customer feedback centralization. Harvestr provides product management with feedback aggregation from support tools. Features roadmap, insights. French company.

Project management with AI features. Height provides project management with AI for task creation, summaries. Features spreadsheet-like views. Modern interface.

Reverse ETL for activating data warehouse data. Hightouch syncs data from warehouses to business tools including support platforms. Features audiences, composable CDP. Data activation focus.

Social media management platform with customer engagement features. Hootsuite provides social media management with scheduling, monitoring, inbox for customer engagement. Acquired Heyday for conversational AI. Pricing from $99/month. SMB to enterprise.

Free CRM with marketing, sales, and service hubs. HubSpot provides free CRM foundation with Marketing Hub, Sales Hub, and Service Hub available. Unified platform for customer journey. Public company. Free tier generous, paid hubs from $20/month.

Customer community platform acquired by Gainsight. Insided was B2B community platform, acquired by Gainsight. Features community, knowledge base, ideation. Now Gainsight Customer Communities.

CRM for small businesses with project management features. Insightly provides CRM with project management, marketing, service capabilities. Features relationship linking, workflow automation. Pricing from free to $99/user/month.

IT automation platform with service management and security. Ivanti Neurons provides IT automation across service management, endpoint management, security. AI-powered insights and automation. Enterprise focus. Part of broader Ivanti portfolio.

Atlassian's IT and customer service management with Jira integration. Jira Service Management provides ITSM and customer service with deep Jira integration for development teams. Features queues, SLAs, knowledge base, automation. Virtual Agent AI for self-service.

Field service operations for small businesses. Jobber provides scheduling, CRM, invoicing for field service SMBs. Features client hub, payments. Canadian company.

CRM and marketing automation for small businesses. Keap (formerly Infusionsoft) provides CRM, marketing automation, payments for small businesses. Features pipeline, automation, invoicing. Pricing from $299/month.

Enterprise customer engagement platform with community and social. Khoros provides enterprise customer engagement across social, messaging, community, care. Features unified inbox, AI, community platforms. Former Spredfast + Lithium. Enterprise pricing.

Enterprise community platform within Khoros CX suite. Khoros Communities provides enterprise community with forums, Q&A, ideation, gamification. Part of Khoros customer engagement suite. Enterprise pricing.