AI Support Tools tagged helpdesk

AI-powered support automation platform for helpdesk and knowledge management. Capacity provides AI support automation that connects to existing systems (Sharepoint, Google Drive, etc.) to answer questions. Features helpdesk, knowledge base, workflow automation.

Cloud help desk for small businesses. Cayzu provides simple cloud help desk with ticketing, knowledge base, automation. Affordable pricing for small teams.

Social customer service platform from Italy. Deskero provides help desk with social media integration. Features Twitter, Facebook support, ticketing. Italian company.

Help desk software with on-premise option. Deskpro provides help desk with ticketing, live chat, knowledge base. Cloud or on-premise deployment. UK company.

Free open source help desk alternative to Help Scout. FreeScout is self-hosted Help Scout alternative with shared inbox, knowledge base, automation. PHP-based, easy to install. Completely free and open source. Module marketplace for extensions. Active community development.

IT service management with Freddy AI from Freshworks. Freshservice is IT service management (ITSM) platform with Freddy AI for automation. Features incident management, asset management, service catalog. Part of Freshworks ecosystem.

Help desk with separate chat and BI products. HappyFox provides help desk, chat, BI as separate products. Features ticketing, automation, knowledge base. Clean interface.

Open source help desk focused on privacy and self-hosting. Helpy provides open source customer support with ticketing, knowledge base, community forums. Privacy-focused with self-hosting emphasis. Rails-based. Docker deployment available. Pro version adds AI features.

Help desk built inside Gmail for shared inbox management. Hiver provides shared inbox and help desk that works inside Gmail. Features email assignment, tags, collision detection, automation, analytics. Pricing from $19/user/month.

IT service desk with AI and modern user interface. InvGate Service Desk provides ITSM with AI-powered features, modern UI, workflow automation. Features asset management integration, self-service portal. Argentina-based company serving global market.

Atlassian's IT and customer service management with Jira integration. Jira Service Management provides ITSM and customer service with deep Jira integration for development teams. Features queues, SLAs, knowledge base, automation. Virtual Agent AI for self-service.

Help desk that works inside Gmail and Outlook. Keeping provides help desk functionality inside Gmail and Outlook, keeping support in familiar email interface. Features shared mailbox, assignment, internal notes. Pricing from $10/user/month. Simple approach.

All-in-one help desk with 130+ integrations. LiveAgent provides help desk, live chat, call center with 130+ integrations. Features ticketing, knowledge base, social. Affordable pricing from $9/agent.

IT help desk and service management from Zoho's enterprise division. ManageEngine ServiceDesk Plus provides ITSM with incident, problem, change management, CMDB, asset management. Part of ManageEngine (Zoho). On-premise or cloud deployment. Serves IT departments and MSPs.

Popular open source help desk and ticketing system. osTicket is widely-used open source ticketing system with email piping, custom fields, help topics, SLA. Free self-hosted or cloud hosting available. Large community. Good for organizations wanting open source help desk.

ITSM and help desk from SolarWinds with IT asset management. SolarWinds Service Desk provides ITIL-aligned service desk with AI, automation, asset management. Features employee service portal, knowledge base. Pricing from $39/technician/month. IT department focus.