AI Support Tools tagged analytics

AI for analyzing customer feedback at scale. Anecdote provides AI analysis of customer feedback from reviews, support tickets, surveys. Features theme detection, sentiment, insights. Product feedback analysis.

Workforce optimization suite with WFM and analytics. Calabrio provides workforce management, quality management, analytics, workforce engagement. Enterprise contact center focus. Competes with NICE, Verint.

Customer feedback analytics with AI. Enterpret provides AI-powered customer feedback analysis aggregating support tickets, reviews, surveys. Features custom taxonomy, trend detection.

Field service management for enterprises. FieldAware provides field service with scheduling, mobile, analytics. Features integrations, workflow automation. Enterprise focus.

Built-in analytics for Freshdesk. Freshdesk Analytics provides reports, dashboards, insights within Freshdesk. Features team performance, ticket analytics. Included in plans.

Digital experience intelligence with session replay. FullStory provides session replay, heatmaps, analytics for understanding customer behavior. Support use: seeing what customer experienced.

Knowledge base software with advanced customization and analytics. Helpjuice provides knowledge base with extensive customization, analytics, intelligent search. Features multi-language, multi-branding. Pricing from $120/month for 4 users.

Website behavior analytics with heatmaps, recordings, and feedback. Hotjar provides heatmaps, session recordings, and feedback widgets for understanding website behavior. Features surveys, user interviews. Contentsquare company. Pricing from free to $99/month.

AI-powered customer intelligence from feedback. Idiomatic provides AI analysis of customer feedback and support tickets. Features custom taxonomies, root cause analysis, trend detection.

Knowledge base with contextual help widget and search analytics. KnowledgeOwl provides knowledge base with contextual help widget, search analytics, PDF export. Features article versioning, access control. Family-owned company. Pricing from $79/author/month.

Contact center AI for QA and analytics. Level AI provides AI-powered QA, analytics, agent assist for contact centers. Features automated scoring, coaching insights. Modern alternative to legacy QA.

Analytics platform for data teams. Mode provides analytics with SQL, Python, visualization. Features notebooks, dashboards, collaboration. ThoughtSpot company. Data team focus.

AI analytics for customer service operations. Operative Intelligence provides AI-powered analytics identifying why customers contact support and automation opportunities. Features root cause analysis, predictions.

API documentation platform with interactive features and analytics. ReadMe provides API documentation with interactive API explorer, changelogs, discussion forums, analytics. Developer-focused with modern design. Pricing from $99/month.

Social media management with unified smart inbox for engagement. Sprout Social provides social media management, analytics, and smart inbox for customer engagement. Features listening, advocacy, care. Public company. Pricing from $249/seat/month.

AI customer feedback analysis for product teams. Syncly provides AI analysis of customer communications identifying trends, issues, opportunities. Features integrations with support and feedback tools.