AI Support Tools tagged e-commerce

AI customer service for e-commerce with automation. Bling provides AI-powered customer service for e-commerce with automation, order tracking, returns. Focus on automation and efficiency. E-commerce specific.

Conversational AI platform for e-commerce customer experience. Certainly offers conversational AI for e-commerce with focus on guided selling and customer support. Features product recommendations, FAQ automation. Copenhagen-based serving European e-commerce. Now part of Dixa.

Connect marketplace messages to Zendesk, Freshdesk, and more. ChannelReply integrates Amazon, eBay, Walmart, Shopify messages into Zendesk, Freshdesk, Zoho Desk, Help Scout. Features order data sync. Pricing from $49/month.

WhatsApp-first customer support for D2C brands. DelightChat provides shared inbox for WhatsApp, Instagram, Facebook, email with Shopify integration. Focus on D2C brands in India and emerging markets. Affordable pricing.

AI platform for automating customer service in e-commerce and travel. DigitalGenius provides AI automation for e-commerce and travel customer service. Features deep integrations with e-commerce platforms, airline systems. London-based company.

Multichannel e-commerce support for marketplace sellers. eDesk provides customer support for Amazon, eBay, Walmart marketplace sellers plus own store. Features AI-powered responses, translation. Pricing from $89/month.

Conversational AI for retail acquired by Hootsuite. Heyday offers conversational AI for retail customer service, acquired by Hootsuite in 2021 (~$60M). Features product recommendations, FAQ automation, live agent handoff. Integrated with Hootsuite social media management.

WhatsApp commerce platform for Indian D2C. Interakt provides WhatsApp Business API with focus on e-commerce. Features cart recovery, order updates, catalog. Jio Haptik company. India market.

Empathic AI customer service for e-commerce brands. Siena AI provides AI agent for e-commerce with focus on empathetic, brand-voice responses. Handles orders, returns, product recommendations. Claims human-like conversations.

AI agent for customer service focused on e-commerce automation. Thankful provides AI agent that handles routine customer service tickets autonomously. Focus on e-commerce with Shopify, Gorgias integrations. Claims 50%+ ticket automation.

Interactive video for e-commerce and customer engagement. Tolstoy provides interactive video widgets for e-commerce with shoppable video, FAQ videos, video responses. Features branching, analytics.

Open source help desk built on Symfony framework. UVdesk provides open source help desk with ticket management, knowledge base, multi-channel support. Built on Symfony PHP framework. Open source community edition or SaaS version. E-commerce integrations available.

E-commerce support platform now part of eDesk. xSellco was e-commerce support and feedback tool, merged with eDesk. Features marketplace support, pricing intelligence. Now available through eDesk platform.

AI agent for e-commerce customer service automation. Yuma AI provides autonomous AI agent for e-commerce support handling orders, returns, product questions. Integrates with Gorgias, Zendesk. Focus on Shopify merchants. Per-ticket pricing.