AI Support Tools tagged slack

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5 items

Filtered by tag slack

All Knowledge & Translation Additional Platforms Analytics & Survey Industry-Specialized Helpdesk Platforms

Foqal

AI assistant for internal support in Slack. Foqal provides AI-powered internal support (IT, HR, etc.) in Slack. Features automated answers from knowledge bases, ticket creation. Internal support focus.

Industry-Specialized

Halp (Atlassian)

Conversational ticketing for Slack and Teams (Atlassian). Halp provides ticketing via Slack/Teams emoji reactions and messages. Acquired by Atlassian. Integrates with Jira Service Management. For internal IT/ops support.

Helpdesk Platforms

Slack

Slack is a team communication platform increasingly used for B2B customer support via Slack Connect and helpdesk integrations. Page should cover: Positioning for support - not a helpdesk but increasingly used as customer support channel, especially for B2B.

Additional Platforms

Thena

AI customer support for Slack Connect channels. Thena provides AI-powered support for B2B companies using Slack Connect. Features request detection, routing, SLA tracking, analytics for customer Slack channels.

AI-Native Support Platforms

Unthread

Turn Slack messages into tickets with helpdesk features. Unthread converts Slack conversations into trackable tickets with SLAs, assignment, analytics. For teams doing support in Slack. Integrates with Notion, Linear.