AI Support Tools tagged zendesk-ecosystem
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Knowledge & Translation Additional Platforms Analytics & Survey Industry-Specialized Helpdesk Platforms
AI-powered QA acquired by Zendesk in 2024. Klaus provided AI-powered conversation scoring with auto-QA reviewing 100% of conversations. Acquired by Zendesk February 2024. Now Zendesk QA.
AI-Native Support Platforms
Workforce management acquired by Zendesk. Tymeshift was WFM for Zendesk users, acquired by Zendesk. Now Zendesk Workforce Management. Features AI forecasting, scheduling, activity tracking.
Additional Platforms
Live chat component of Zendesk Suite for website and mobile messaging. Zendesk Chat (formerly Zopim) provides live chat as part of Zendesk Suite or standalone. Features triggers, pre-chat forms, chat routing, analytics. Available separately or included in Zendesk Suite plans.
Helpdesk Platforms
Analytics and reporting for Zendesk. Zendesk Explore provides analytics, dashboards, reporting for Zendesk data. Features pre-built reports, custom analytics. Part of Zendesk Suite.
Analytics & Survey
Community forum within Zendesk Suite. Zendesk Gather provides community forums with Q&A, discussions, ideation within Zendesk Suite. Features voting, moderation. Part of Zendesk Guide.
Additional Platforms
Knowledge base component of Zendesk Suite. Zendesk Guide provides help center and knowledge base within Zendesk Suite. Features AI-powered article recommendations, Answer Bot integration, community forums. Included in Zendesk Suite pricing or standalone options.
Knowledge & Translation
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open source1chatwoot pricing1chatwoot self hosted1chatwoot vs intercom1cognigy1cognigy acquisition1cognigy ai1cognigy nice1crisp1crisp bootstrapped1crisp chat1crisp customer service1crisp helpdesk1crisp pricing1crisp vs intercom1deepl1deepl api1deepl customer service1deepl pro1deepl translator1delighted1delighted csat1delighted nps1delighted qualtrics1delighted survey1developer documentation1document3601document360 ai1document360 pricing1drift1drift acquisition1drift chatbot1drift conversational marketing1drift salesloft1ecommerce help desk1enterprise ai assistant1facebook chatbot1free live chat1freshsales1freshsales crm1freshsales pricing1freshsales vs hubspot1freshworks crm1front1front app1front customer service1front email1front inbox1front pricing1front vs intercom1gitbook1gitbook documentation1gitbook knowledge base1gitbook pricing1groove1groove bootstrapped1groove helpdesk1groove hq1groove pricing1groove vs help scout1guru1guru ai1guru knowledge1guru knowledge management1guru 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