AI Support Tools

Customer community platform acquired by Gainsight. Insided was B2B community platform, acquired by Gainsight. Features community, knowledge base, ideation. Now Gainsight Customer Communities.

CRM for small businesses with project management features. Insightly provides CRM with project management, marketing, service capabilities. Features relationship linking, workflow automation. Pricing from free to $99/user/month.

WhatsApp commerce platform for Indian D2C. Interakt provides WhatsApp Business API with focus on e-commerce. Features cart recovery, order updates, catalog. Jio Haptik company. India market.

Intercom is a messaging-first customer service platform pioneering AI-powered support with Fin AI Agent achieving 66-82% resolution rates. Page should cover: Core philosophy of messaging-first approach vs traditional ticketing, designed for product-led growth SaaS companies.

Help center and articles within Intercom platform. Intercom Articles provides help center integrated with Intercom Messenger. Features AI-powered suggestions during conversations, multilingual support. Part of Intercom plans. Messenger-first approach to self-service.

IT service desk with AI and modern user interface. InvGate Service Desk provides ITSM with AI-powered features, modern UI, workflow automation. Features asset management integration, self-service portal. Argentina-based company serving global market.

In-product surveys for user research. Iterate provides in-app surveys for user feedback, NPS, research. Features targeting, analysis. Product research focus.

IT automation platform with service management and security. Ivanti Neurons provides IT automation across service management, endpoint management, security. AI-powered insights and automation. Enterprise focus. Part of broader Ivanti portfolio.

Hotel guest communications now part of Revinate. Ivy was AI-powered hotel guest communications, part of Revinate. Features messaging, surveys, campaign automation. Revinate provides hotel CRM and marketing.

Jasper is an AI writing platform for brand-consistent content creation, applicable to support documentation and customer communications.

Atlassian's IT and customer service management with Jira integration. Jira Service Management provides ITSM and customer service with deep Jira integration for development teams. Features queues, SLAs, knowledge base, automation. Virtual Agent AI for self-service.

JivoChat is a live chat platform that grew to $7.5M ARR bootstrapped before Sberbank acquisition in 2021. Page should cover: History - Russian-founded, built to $7.5M ARR bootstrapped, acquired by Sberbank (~$20M) in 2021.

Field service operations for small businesses. Jobber provides scheduling, CRM, invoicing for field service SMBs. Features client hub, payments. Canadian company.

B2B product analytics built on Segment. June provides product analytics for B2B SaaS with company-level insights. Features auto-generated reports, Slack notifications. Simple setup.

Cloud phone system with AI for sales and support teams. JustCall provides cloud phone with AI conversation intelligence, SMS, WhatsApp. Features JustCall iQ for AI analytics. Integrates with CRMs and helpdesks. Pricing from $30/user/month. India-founded, global customer base.

Enterprise communications platform from Italy. Kaleyra provides CPaaS with SMS, voice, WhatsApp, video. Strong in India, Europe. Tata Communications company.