AI Support Tools tagged SMB

Live chat with video recordings showing visitor behavior on website. Smartsupp combines live chat with session recordings showing how visitors navigate websites, unique combination for understanding customer context. Features chatbot, visitor insights.

Simple email ticketing system for small teams. SupportBee provides straightforward email ticketing with shared inbox, knowledge base, customer portal. Focus on simplicity over features. Pricing from $15/user/month. Long-established, bootstrapped company.

Omnichannel inbox for WhatsApp, email, social messaging. Trengo provides unified inbox for WhatsApp, email, Instagram, Facebook, live chat. Features automation, team collaboration. Netherlands-based. SMB to mid-market.

Live chat component of Zendesk Suite for website and mobile messaging. Zendesk Chat (formerly Zopim) provides live chat as part of Zendesk Suite or standalone. Features triggers, pre-chat forms, chat routing, analytics. Available separately or included in Zendesk Suite plans.

Affordable CRM with native Zoho Desk integration. Zoho CRM provides sales automation with native integration to Zoho Desk for service. Part of 45+ Zoho app ecosystem. Pricing from free to $65/user/month. SMB focus.