AI Support Tools

Agent feedback and coaching now part of Medallia. Stella Connect was agent feedback and coaching platform, acquired by Medallia. Features customer-initiated agent feedback, coaching. Now Medallia Agent Connect.

Interactive knowledge base and decision trees. Stonly provides interactive guides, decision trees, knowledge base for self-service. Features step-by-step guides, AI answers. Modern knowledge approach.

Chat and activity feed APIs for apps. Stream provides chat API and activity feeds SDK for building messaging into applications. Features moderation, AI. Developer-focused.

Flexible CRM with on-premise and cloud deployment options. SugarCRM provides CRM with sales, marketing, and service with cloud or on-premise deployment. Features AI predictions, automation. Mid-market focus. Pricing from $19/user/month.

Apache open source data visualization. Apache Superset provides open source BI with dashboards, SQL lab, visualizations. Enterprise-grade open source. Large community.

Customer service from SuperOffice CRM. SuperOffice Service provides customer service within SuperOffice CRM. Features ticketing, knowledge base, chat. European CRM company.

Simple email ticketing system for small teams. SupportBee provides straightforward email ticketing with shared inbox, knowledge base, customer portal. Focus on simplicity over features. Pricing from $15/user/month. Long-established, bootstrapped company.

Self-hosted help desk software. SupportPal provides self-hosted help desk with ticketing, knowledge base, live chat. One-time license option. PHP-based.

Modern WFM for customer support teams. Surfboard provides scheduling, forecasting, activity tracking for support teams. Modern interface. Integrates with helpdesks. London-based startup.

Co-browsing and video chat platform for support. Surfly provides co-browsing, video chat, document signing for remote support. No downloads required. Features annotation, secure. Dutch company.

SurveyMonkey is a widely-used survey platform for customer feedback collection alongside support operations. Page should cover: Positioning - accessible survey tool for feedback collection, simpler alternative to enterprise platforms like Qualtrics.

Customer feedback surveys integrated with support tools. Survicate provides website, email, in-product surveys with integrations to Intercom, Zendesk, HubSpot. Features NPS, CSAT, CES tracking. Polish company. Pricing from free to $99/month.

AI customer feedback analysis for product teams. Syncly provides AI analysis of customer communications identifying trends, issues, opportunities. Features integrations with support and feedback tools.

Combined RMM and PSA for small MSPs. Syncro provides RMM and PSA together for small MSPs. Features ticketing, billing, remote access. Affordable all-in-one.

No-code AI voice agent builder. Synthflow provides no-code platform for building AI voice agents. Features voice cloning, workflows, integrations. For businesses automating phone support.

IT service management with AI service desk capabilities. SysAid provides ITSM with AI-powered service desk, asset management, automation. Features Copilot for agents, automated ticket handling. Pricing varies by deployment. IT support focus with customer service capabilities.