AI Support Tools
500+ AI-powered customer support tools, side by side. Filter by category, compare pricing, AI capabilities, and pros & cons.
506 items
Task management for personal and team productivity. Todoist provides task management with natural language input, projects, labels. Features team workspaces, AI. Freemium.
Interactive video for e-commerce and customer engagement. Tolstoy provides interactive video widgets for e-commerce with shoppable video, FAQ videos, video responses. Features branching, analytics.
Service management software for IT, FM, and HR departments. TOPdesk provides service management for IT, facilities, and HR with incident management, asset management, self-service portal. Dutch company serving Europe and global. Various pricing tiers.
Customer success platform with composable approach. Totango provides modular customer success with SuccessBLOCs (pre-built workflows), health scores, automation. Merged with Catalyst. Various pricing tiers.
Translation management for agile teams. Transifex provides translation management with developer integrations, machine translation, collaborative features. Features API, GitHub/GitLab integration. Pricing from free tier.
Omnichannel inbox for WhatsApp, email, social messaging. Trengo provides unified inbox for WhatsApp, email, Instagram, Facebook, live chat. Features automation, team collaboration. Netherlands-based. SMB to mid-market.
Community platform for customer engagement (now Bettermode). Tribe rebranded to Bettermode, providing community platform with Q&A, discussions, knowledge base, ideation. White-label options. Free tier available.
Twilio provides communication APIs (SMS, voice, WhatsApp, email) that power custom customer support solutions and integrate with helpdesks.
Programmable contact center built on Twilio APIs for custom deployments. Twilio Flex is fully programmable contact center built on Twilio's communication APIs. Allows complete customization of agent experience, routing, integrations. Pay-per-hour or per-user pricing.
Workforce management acquired by Zendesk. Tymeshift was WFM for Zendesk users, acquired by Zendesk. Now Zendesk Workforce Management. Features AI forecasting, scheduling, activity tracking.
Typeform creates conversational surveys with one-question-at-a-time UX that improves completion rates for customer feedback. Page should cover: Positioning - beautiful, conversational survey experience (one question at a time) versus traditional form layouts.
Ultimate.ai was a leading AI chatbot platform acquired by Zendesk in March 2024, now integrated as Zendesk AI. Page should cover: Acquisition context - fully integrated into Zendesk platform as "Zendesk AI" features.
Unbabel combines AI translation with human editors for quality-assured multilingual customer support.
Enterprise conversational AI with emotion and sentiment analysis. Uniphore provides conversational service automation with emotion AI and sentiment analysis. Features voice biometrics, agent assist, sales assist. $610M raised. Enterprise focus on contact centers. Palo Alto-based.
Turn Slack messages into tickets with helpdesk features. Unthread converts Slack conversations into trackable tickets with SLAs, assignment, analytics. For teams doing support in Slack. Integrates with Notion, Linear.
Instant screen sharing for customer support. Upscope provides one-click screen sharing and co-browsing for live support. No downloads for customer. Intercom, Zendesk, LiveChat integrations.