AI Support Tools tagged enterprise
500+ AI-powered customer support tools, side by side. Filter by category, compare pricing, AI capabilities, and pros & cons.
97 items
IT help desk and service management from Zoho's enterprise division. ManageEngine ServiceDesk Plus provides ITSM with incident, problem, change management, CMDB, asset management. Part of ManageEngine (Zoho). On-premise or cloud deployment. Serves IT departments and MSPs.
Media intelligence platform with social listening and PR monitoring. Meltwater provides media monitoring across social, news, broadcast, print. Features influencer discovery, social analytics. Enterprise pricing. Public company focused on PR and communications teams.
Microsoft platform for building enterprise bots across channels. Microsoft Bot Framework provides SDK and tools for building bots deployed across Microsoft Teams, web, Slack, and other channels. Features Bot Service for hosting, LUIS for NLU, Azure integration.
Enterprise CRM and ERP with customer service capabilities. Microsoft Dynamics 365 provides CRM with Sales, Service, Marketing, plus ERP modules. Deep Microsoft ecosystem integration. Copilot AI features. Enterprise pricing from $50/user/month.
Field service module of Dynamics 365. Dynamics 365 Field Service provides scheduling, mobile, IoT, mixed reality. Part of Microsoft Dynamics ecosystem. Enterprise.
Enterprise customer data platform. mParticle provides enterprise CDP with data quality, governance, real-time streaming. Features identity resolution. Enterprise pricing.
Enterprise workforce management from NICE. NICE WFM provides forecasting, scheduling, intraday management, performance for large contact centers. Part of NICE CXone. Enterprise scale.
AI company providing GPT models and ChatGPT. OpenAI provides GPT-4 and other models via API. ChatGPT for direct use. Features function calling, assistants API, enterprise security.
Enterprise customer experience suite from Oracle. Oracle CX provides enterprise CRM with sales, service, marketing, commerce. Features Oracle Digital Assistant AI. Part of Oracle Cloud. Enterprise pricing and implementation.
Enterprise conversational AI within Oracle Cloud ecosystem. Oracle Digital Assistant provides conversational AI for Oracle Cloud applications (ERP, HCM, CX). Features prebuilt skills for Oracle apps, custom bot building, multilingual support. Part of Oracle Cloud platform.
Field service cloud from Oracle. Oracle Field Service provides scheduling, mobile, routing, capacity planning. Part of Oracle CX Cloud. Enterprise focus.
Enterprise service management platform with open source heritage. OTRS provides enterprise service management (ITSM, customer service) with commercial platform. Originated as open source (OTRS Community Edition discontinued). Features ticket management, automation, CMDB.
One of oldest chatbot platforms using AIML-based conversational AI. Pandorabots is veteran chatbot platform (since 2008) using AIML (Artificial Intelligence Markup Language). Features Mitsuku/Kuki (award-winning chatbot), sandbox for development, enterprise hosting.
Product experience platform with in-app guides and analytics. Pendo provides product analytics, in-app guides, user feedback for software products. Features adoption tracking, NPS, user onboarding. Enterprise pricing. Product-led growth focus.
Enterprise translation management and localization. Phrase (formerly Memsource) provides enterprise TMS with AI translation, CAT tools, workflow automation. Strong in enterprise localization. Various pricing tiers.
Customer success platform with revenue focus. Planhat provides customer success with health scores, automation, revenue management, usage analytics. Swedish company. Enterprise features.