Analytics & Survey AI Support Tools

Product analytics with automatic event capture. Heap provides product analytics with autocapture (no manual tracking). Features session replay, funnels, retention. Support use: customer journey analysis.

Knowledge base software with advanced customization and analytics. Helpjuice provides knowledge base with extensive customization, analytics, intelligent search. Features multi-language, multi-branding. Pricing from $120/month for 4 users.

Collaborative data workspace for analytics. Hex provides notebooks, SQL, Python, dashboards in collaborative workspace. Features apps, versioning. Modern data platform.

Website behavior analytics with heatmaps, recordings, and feedback. Hotjar provides heatmaps, session recordings, and feedback widgets for understanding website behavior. Features surveys, user interviews. Contentsquare company. Pricing from free to $99/month.

AI-powered customer intelligence from feedback. Idiomatic provides AI analysis of customer feedback and support tickets. Features custom taxonomies, root cause analysis, trend detection.

In-product surveys for user research. Iterate provides in-app surveys for user feedback, NPS, research. Features targeting, analysis. Product research focus.

B2B product analytics built on Segment. June provides product analytics for B2B SaaS with company-level insights. Features auto-generated reports, Slack notifications. Simple setup.

Dashboard and reporting platform. Klipfolio provides dashboards connecting to support tools, spreadsheets, databases. Features custom visualizations, sharing. BI for teams.

Knowledge base with contextual help widget and search analytics. KnowledgeOwl provides knowledge base with contextual help widget, search analytics, PDF export. Features article versioning, access control. Family-owned company. Pricing from $79/author/month.

Lexalytics is an enterprise NLP and text analytics platform (InMoment company) with deep language support and intent explanation. Page should cover: Positioning - enterprise-grade text analytics with sophistication beyond simple sentiment.

Session replay and frontend monitoring. LogRocket provides session replay, error tracking, product analytics. Support teams watch replays of customer issues. Features console logs, network.

Enterprise BI platform from Google Cloud. Looker provides enterprise BI with semantic layer, dashboards, embedded analytics. Google Cloud product. Enterprise pricing.

User research platform for testing and surveys. Maze provides user testing, surveys, prototype testing for product teams. Features panel, analytics. Research at scale.

Medallia is an enterprise customer experience management platform with Athena AI engine for predictive insights. Page should cover: Positioning - enterprise CX platform for comprehensive customer experience measurement beyond just support.

Open source BI for self-service analytics. Metabase provides open source BI with simple query builder. Features dashboards, embedding, SQL support. Free self-hosted, cloud options.

Product analytics for conversion and engagement. Mixpanel provides event-based analytics with funnels, flows, retention. Features segmentation, A/B testing. Product team standard.