Analytics & Survey AI Support Tools

Analytics platform for data teams. Mode provides analytics with SQL, Python, visualization. Features notebooks, dashboards, collaboration. ThoughtSpot company. Data team focus.

MonkeyLearn is a no-code text analysis platform for sentiment analysis and ticket tagging, now owned by Medallia. Page should cover: Positioning - no-code machine learning for text analysis, accessible to non-technical teams.

Customer satisfaction surveys embedded in support tickets. Nicereply embeds CSAT, NPS, CES surveys in email signatures and support tickets. Native integrations with Zendesk, Freshdesk, Help Scout, Front. Pricing from $59/month.

AI analytics for customer service operations. Operative Intelligence provides AI-powered analytics identifying why customers contact support and automation opportunities. Features root cause analysis, predictions.

Product experience platform with in-app guides and analytics. Pendo provides product analytics, in-app guides, user feedback for software products. Features adoption tracking, NPS, user onboarding. Enterprise pricing. Product-led growth focus.

Open source product analytics and session replay. PostHog provides product analytics, session replay, feature flags, A/B testing. Open source with cloud. All-in-one product platform.

Microsoft business intelligence and reporting. Power BI provides dashboards, reports, analytics within Microsoft ecosystem. Features AI insights, natural language queries. Affordable.

Managed Apache Superset cloud service. Preset provides managed Apache Superset as cloud service. Features collaboration, governance, support. From Superset creators.

Customer feedback insights from Productboard. Productboard Pulse aggregates customer feedback from support, sales, reviews. Features AI insights, prioritization. Part of Productboard.

Website surveys and user research with AI insights. Qualaroo provides targeted website surveys (nudges) with AI-powered sentiment analysis. Features exit surveys, feedback widgets. ProProfs company. Pricing from $99/month.

Qualtrics XM is an enterprise experience management platform for customer, employee, product, and brand research. Page should cover: Positioning - experience management (XM) platform covering customer, employee, product, and brand experience. SAP-owned with enterprise focus.

Open source dashboards for SQL queries. Redash provides open source dashboards connecting to SQL databases. Features query editor, visualizations. Databricks company.

Embedded analytics platform. Sisense provides embedded analytics for SaaS products. Features AI, data prep, customizable dashboards. Enterprise and embedded focus.

In-product research platform with AI analysis. Sprig provides in-product surveys, session replay, AI analysis. Features replays triggered by feedback. Product research tool.

Sprinklr is an enterprise unified customer experience platform with comprehensive social media customer care across 23+ channels. Page should cover: Positioning - unified CXM platform, not just social but comprehensive customer experience. Public company with enterprise focus.

Social media management with unified smart inbox for engagement. Sprout Social provides social media management, analytics, and smart inbox for customer engagement. Features listening, advocacy, care. Public company. Pricing from $249/seat/month.