Analytics & Survey AI Support Tools
500+ AI-powered customer support tools, side by side. Filter by category, compare pricing, AI capabilities, and pros & cons.
64 items
Agent feedback and coaching now part of Medallia. Stella Connect was agent feedback and coaching platform, acquired by Medallia. Features customer-initiated agent feedback, coaching. Now Medallia Agent Connect.
Apache open source data visualization. Apache Superset provides open source BI with dashboards, SQL lab, visualizations. Enterprise-grade open source. Large community.
SurveyMonkey is a widely-used survey platform for customer feedback collection alongside support operations. Page should cover: Positioning - accessible survey tool for feedback collection, simpler alternative to enterprise platforms like Qualtrics.
Customer feedback surveys integrated with support tools. Survicate provides website, email, in-product surveys with integrations to Intercom, Zendesk, HubSpot. Features NPS, CSAT, CES tracking. Polish company. Pricing from free to $99/month.
AI customer feedback analysis for product teams. Syncly provides AI analysis of customer communications identifying trends, issues, opportunities. Features integrations with support and feedback tools.
Market-leading data visualization from Salesforce. Tableau provides data visualization, dashboards, analytics. Salesforce company. Support teams use for ticket analysis, reporting. Enterprise standard.
Social listening and analytics with visual recognition. Talkwalker provides social listening with visual/image recognition (finds logo mentions in images), sentiment analysis, trend tracking. Hootsuite company. Enterprise pricing.
Typeform creates conversational surveys with one-question-at-a-time UX that improves completion rates for customer feedback. Page should cover: Positioning - beautiful, conversational survey experience (one question at a time) versus traditional form layouts.
Voice of customer feedback now part of GetFeedback. Usabilla was website and app feedback tool acquired by SurveyMonkey, now part of GetFeedback. Features in-page feedback, campaigns, analytics. Enterprise CX focus.
Product growth platform with in-app experiences and analytics. Userpilot provides product adoption with in-app onboarding, feature adoption, analytics, NPS. Focus on product-led growth. Pricing from $249/month.
Enterprise workforce engagement and customer engagement. Verint provides workforce engagement, customer engagement, speech analytics, WFM. Enterprise focus with AI capabilities. Public company.
AI analysis of qualitative customer feedback. Viable provides AI analysis of open-ended feedback with natural language reports. Features theme analysis, weekly insights. Acquired by Yext.
Customer success platform for B2B SaaS companies. Vitally provides customer success with product analytics integration, health scores, playbooks, docs. Focus on B2B SaaS. Pricing from $399/month.
In-app NPS and CX surveys for product teams. Wootric (now InMoment) provides in-app and email NPS, CSAT, CES surveys with machine learning insights. Product analytics focus. Acquired by InMoment. Pricing from free tier.
Analytics and reporting for Zendesk. Zendesk Explore provides analytics, dashboards, reporting for Zendesk data. Features pre-built reports, custom analytics. Part of Zendesk Suite.
BI and analytics from Zoho. Zoho Analytics provides BI with Zoho ecosystem integration. Features AI assistant, visualizations, reporting. Affordable pricing.